Corey Poirier

Topics

Getting Standing Ovations From Every Customer(Creating Customer Experiences)

During this Keynote, Corey would introduce the 5 innovative steps (the ones world class service organizations have in common) designed to help you get figurative Standing Ovations from every customer (and ones you can also share with your staff) – the focus is be around innovative, amazing stories about how to create A+ customer experience using the 5 steps Corey has discovered after studying some of the world’s best, and most innovative, customer experience providers.

During this keynote, Corey covers:

• The 5 powerful steps involved in getting standing ovations from each customer
• Strategies for handling conflict with customers
• Methods for having your customers say WOW at the start and end of interaction
• Exclusive approaches for Delivering the Unexpected
• The importance of culture as it relates to creating A+ customer experiences
• The difference between the customer experience and customer service (client based vs. organization based)
• The social / online customer experience

The Timeless Secrets of Influential Leaders

Based on roughly 5000+ personal interviews with the world’s top achievers and most influential leaders, this Keynote reveals the top (5) traits and/or habits that all top level leaders (personally and/or professionally) share. During this talk, Corey will reveal how leaders can each start applying these traits / habits immediately for improved personal and professional lives.

Timeless secrets (traits) revealed during this keynote include:

• The 1 Degree Circle of Influence
• The Pied Piper Method of Leadership (the importance of creating future leaders)
• The Power of The Learning Plan (TLP)
• The case for Mentorship
• The Hour of Power
• E+R=O (Event + Response = Outcome) and how these 3 letters could change your life forever
• The Power of NO!

Note: Some of those I have interviewed during his research include: Rick Hansen, Dragon’s Den’s Arlene Dickinson, Chicken Soup Co-Creator Jack Canfield, Darren Hardy (SUCCESS Magazine), Hall of Famer Jake The Snake Roberts, Olympian Silken Laumann, NHL Pro Rob Brown, Turbo Jam Creator Chalene Johnson, P90x Creator Tony Horton, former World champion Trish Stratus, popstar Keshia Chante, Actor Kevin Sorbo, Leadership Guru Robin Sharma, Men are from Mars Author (and brand creator) John Gray and thousands more.

The Business Of Storytelling

During this keynote, Corey introduces the process of storytelling for business, sales and personal success – the benefit being improved word of mouth and closing ratios, better relationships, more referrals, more profitable business, and dedicated followers.

Secrets revealed during this keynote include:

• The 3 steps to discovering the heart of the story (whether personal or business focused) and crafting the story so attendees can share it in the way that has the most impact on those hearing / receiving the story
• Examples of business storytelling in action
• Why effective (real) stories move people into action quicker than talking property features or data
• The emotional aspect of storytelling
• How the right story can inspire in ways few other actions can
• The structure of a story you absolutely need to share, and the structure you don’t want to share

This keynote can be delivered in such a way that will leave attendees with a strategy for crafting their story in such a way that listeners will be glued on their every word going forward.

Reading and Adjusting to Personality Types

One of the biggest challenges most people face on a regular basis is striving to communicate effectively with each person (employees / family) they encounter. This Keynote will help address that challenge in all walks of life.

Whether it’s employees or internal or external customers, or family, communicating with one another effectively is not only an ever-evolving challenge; it is one that enhances relationships, business productivity, results, growth, personal happiness, and customer service.

This Keynote will help attendees discover:

• The four different personality types each of us encounters daily
• How to effectively communicate with each personality type
• How to adjust to different personality types
• How to identify your own personality type and also:
• How adjusting to each personality type can have a major (positive) impact on your community, career,
• and even on personal life