Kit Grant

Expand Your Comfort Zone, Taking Personal Responsibility

Categories: Customer Service, Diversity & Inclusion, Leadership Tag: Alberta

When you want your people to build stronger relationships that directly produce improved bottom-line results with increased productivity and profits, Kit Grant will provide them with the necessary tools and techniques. His “Expand Your Comfort Zone” and “Taking Personal Responsibility” messages will propel your people to even higher levels of accomplishment. Kit’s dynamic style combined with humor has positively influenced thousands of people in 11 countries on 4 continents to implement strategies that impact both personal and professional success.

Your people receive a fast-paced, fun program providing them with tools to take immediate action and achieve the results they deserve… TODAY! Kit holds undergraduate and graduate degrees majoring in psychology and counseling. He has worked as a clinical psychologist, a school counselor, a supervisor in the food and beverage industry and as a salesperson and sales manager for a major communications company.

Topics

THE CUSTOMER IS NOT ALWAYS RIGHT! … You Get The Results You Deserve

Service must be part of who you are … not something you must do! Changing your service culture to one of commitment provides an advantage taking you far beyond your competition’s best efforts. Kit outlines how to build your Dynamic Service System and reveals how INPUT produces FEEDBACK which creates REALITY. His real life examples will have your audience laughing and learning. Armed with a plan of action, employees produce immediate improvements in customer satisfaction paying huge dividends.

STILL FLAILING AFTER ALL THESE YEARS? … Success Through Responsibility

Recognizing your personal power and acting with it moves you to new levels of performance. Kit reveals a step-by-step action guide your audience members will use to create a motivating and productive environment. Your people will recognize their personal responsibility in moving from where they are to where you want them to be. They leave the program with notes in hand … written carefully on a piece of paper or scrawled on any available napkin! They learn to take action now, change any negative self-talk, and set targets that push them beyond perceived limitations to get things done.

IT’S NOT MY FAULT! … Why Are They Being So Difficult?

Working (or living) with other people is sometimes difficult. Some people are easier to deal with than others. Kit identifies how different perspectives on life and relationships are both important and challenging. Getting results requires increased understanding of the strengths, limitations, motivators and de-motivators of each person. Your people will never be quite the same after this session as Kit’s humorous examples from both personal and professional situations will have them “rolling in the aisles”. The strength of your organization may depend on recognizing and valuing each person’s uniqueness and contribution to team results.

WHO’S THE BOSS? … The Manager As A Coach

Leading people to successful results requires managers and supervisors to build a motivating workplace where mission and goals are clearly defined. Kit demonstrates the roles of coach, mentor and counselor to enable today’s leader to get the best from each individual. Rewarding performance fairly allows people to understand and appreciate the principles of continuous improvement. As leaders improve communication skills, they build trusting environments that positively impact results.

Testimonials

“I would rank you as one of the top two guest speakers I have heard in 25 years in the financial industry.”
TD Bank

“The survey cards we passed out at the sessions rated you our best speaker and you spoke to a packed house.”
International Association of Fairs and Expositions

“It was no surprise when every evaluation form rated you as the #1 speaker of the entire conference. Our members went home motivated, refreshed and rejuvenated and ready to accept the challenges each day brings.”
College of Licensed Practical Nurses of Alberta

“Your message, and particularly your delivery of that message, was a breath of fresh air for our management team.”
Reimer Express Lines Ltd.

Kit Grant

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