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“Your investigation and analysis was the most thorough and well-documented of any we have had to date... the interviews and investigation were not threatening in any way… we have already implemented some changes to our processes.”
Electric Transmission System Operations
“We needed a different lens from a Human Performance perspective, a process of documentation that captured the whole event, and delivered clear and concise objects! Thank you Jake for bringing that new perspective!”
Consumers Energy
"Outstanding presentation that is extremely valuable and applicable to organizational leaders, as well as everyday life”
A Global Energy Company