Four Practical Ways to Build Psychological Safety in Your Team
Many leaders believe that accountability will reduce errors. In reality, blaming people for errors often strangles communication, destroys trust, and creates more errors.
What’s the alternative? Increase engagement, communication, and learning by building Psychological Safety. In this fast-paced presentation, you’ll learn what Psychological Safety is, and discover four practical ways to build it in your team immediately.
You’ll Learn:
1. Five (5) common blame-based phrases to avoid and 5 Psychologically Safer
phrases to use instead
2. Four (4) specific questions to ask that build Psychological Safety
3. Practical tips on how to write an “Assurance Statement” you can use for the
rest of your career
Ideal for:
• Front-line supervisors, managers & senior leaders in high-hazard industries
• Specialists in Safety, HSE, Human Performance / HOP, Investigation, and
Event Analysis
Formats:
• 60-90 minute on-site keynote, capstone, plenary, or breakout
• 60-90 minute webinar
• Part of half-day or full day workshop
Seven Practical Steps to Build a Culture of Safety & Human Reliability
Unwanted errors and surprises in high-hazard industries can change lives, ruin careers, and capsize reputations overnight. Join us to learn seven practical steps used by: pilots, nurses, firefighters, paratroopers, and other high-reliability teams around the world:
1. Take a Learning-Based Approach
2. Build Psychological Safety
3. Lead After Action Reviews
4. Transform Investigations
5. Apply Defenses
6. Improve Systems
7. Build Resilience
You’ll learn:
1. Seven practical steps to take to build a culture of safety & reliability in your team
2. The hidden trap that teams fall into when they rely solely on classic error-prevention tools.
3. Three differences between the Control-Based approach to errors vs. the Learning-Based approach to errors
Ideal for:
• Front-line and senior leaders in high-hazard industries
• Specialists in HSE or Human Performance / HOP
• Investigators / Event Analysts
How to Build Trust and Expertise with After Action Reviews (AARs)
You’ll learn:
1. The four key questions of an After Action Review (AAR)
2. The eight (8) common mistakes of leading AARs and how to avoid each one.
3. Why AARs have been called, “one of the most successful organizational learning methods yet devised.”
Ideal for:
• Front-line and senior leaders in high-hazard industries
• Specialists in HSE or Human Performance / HOP
• Investigators / Event Analysts
2) How to Build Trust and Expertise with After Action Reviews (AARs)
Schedule a call with Jake
You’ll learn:
1. The four key questions of an After Action Review (AAR)
2. The eight (8) common mistakes of leading AARs and how to avoid each one.
3. Why AARs have been called, “one of the most successful organizational learning methods yet devised.”
Ideal for:
• Front-line and senior leaders in high-hazard industries
• Specialists in HSE or Human Performance / HOP
• Investigators / Event Analysts
Workshops
Seven Practical Steps to Build a Culture of Safety and Human Reliability
An interactive workshop for technical experts in high-hazard industries
Unwanted errors and surprises can threaten life and limb, ruin careers, and cost $37 billion each year.
In this workshop, you’ll apply fundamentals of seven key steps successfully used by: pilots, firefighters, soldiers, and other high-reliability teams across the globe:
1. Take a Learning-Based Approach
2. Build Psychological Safety
3. Lead After Action Reviews
4. Transform Investigations
5. Apply Classic Defenses
6. Improve Systems
7. Build Resilience
Objectives
After this workshop, you’ll be able to:
1. Apply seven practical steps to build a culture of safety & reliability in your team
2. Avoid the hidden trap that teams fall into when they rely on classic error-prevention tools
3. Show 3 differences between the Control-Based vs. the Learning-Based approach to errors
Ideal For
Front-line and senior leaders in high-hazard industries like electric power utilities, specialists in EHS, HSE, Human Performance, HOP, Incident Investigation, Event Analysis, Risk Control
How to Lead Learning-Based Event Reviews
An interactive workshop for technical experts in high-hazard industries
Summary
• Why are most incident investigations so painful and ineffective?
• How do the best teams in the world learn from incidents involving misunderstandings, miscommunications, and other errors?
• How can you build trust, engage your front-line experts, and get 3-7 process improvements to help prevent recurrence of any error-based incident or event?
Simple techniques like the “Five Whys” often fix the blame without fixing the problem.
Root Cause Analyses are often too complex or expensive.
Join us to get a practical alternative: an Event Review.
• It builds trust, improves processes, and grows priceless human expertise
• It’s based on experience with 300+ incidents and 10+ years of research
Objectives
After this workshop, you’ll be able to:
1. Choose which incidents / events are good candidates for the Event Review process
2. Apply the practical 6-step Event Review process to analyze real-world incidents / events
3. Avoid the 5 common mistakes that most traditional event analysts make
Ideal For
Front-line and senior leaders in high-hazard industries like electric power utilities, Specialists in EHS, HSE, Human Performance, HOP, Incident Investigation, Event Analysis, Risk Control
