Darci Lang

Topics

Focus on the 90%
Your entire organization will be inspired by Darci’s message. Darci uses one simple tool — a magnifying glass — to reframe how we view our jobs, our co‐workers, our clients and our families.

This powerful presentation is an incredible opportunity for your group to examine where each person is focusing their magnifying glass. There will always be 10%s and the power we give to those 10%s affects every aspect of our lives. Using this one simple tool, Darci demonstrates how anyone can change their focus and make interactions with others more positive and productive.

Challenges occur within every environment. It’s how we approach these challenges that sets each of us apart. By using our magnifying glass to focus on the 90%, we can focus on where we want to be, how we can get there together in a supportive manner and still have something left for our families at the end of the day.

Learning Outcomes:
• See improved motivation, positivity and productivity.
• Realize that we cannot control what happens around us but we can control our reactions.
• Understand how your attitude ripples out and affects those around us.
• Have gained insights on how you can focus on the 90%s at work
and at home.

Focus on the 90% for Service Providers
Have you ever been served by someone who did not seem to be enjoying what they were doing? Or by someone who was not a “people person”? Have you ever been served by a person who clearly should not be working at that job anymore? If you do not enjoy what you do, it is very difficult to serve with a positive focus.

Building great service starts with your employees. Before they can provide FOCUSed service, they need to examine their attitude towards their job and serving clients all day.

Darci discusses some tried and true ways to connect with the client. The client isn’t always right, sometimes they are rude. It’s important to have empathy but to be able to put the interaction into perspective so it doesn’t affect every other client we work with that day.

Darci’s speaks from experience. By the time she was 24 years old, she was an entrepreneur, owning a tuxedo rental store, a bridal show and, as she transformed into a motivational speaker. From humble beginnings in her dad’s Volkswagen garage, waiting on tables and working retail; then taking a company from bankruptcy to an award‐winning business! She understands what focused service is all about.

Learning Outcomes:
• Remember why they wanted to work here in the first place.
• Be inspired to be the best service provider they can be.
• Have some great ideas on how to improve their own customer service. 

Focus on the 90% for Leaders
“Without a strong, positive focus, it is difficult to be a good leader.” If you are not happy and motivated, your team won’t be either.

Darci shares her ideas on how to “reconnect” with your employees… and the reason you were chosen to lead them. We have all worked for someone who was “less than motivating” and you know the negative impact that can have on a group. Leaders have a huge impact on the lives of their employees.

Motivating others is a key aspect of any leadership role and often one of the most challenging. Employees need to feel valued and respected by their employer and that means different things to every team member.  Life can be very stressful in this “do more with less” society and they can feel the pressure. How can we be motivational examples to our overwhelmed employees?

As a leader, you will leave with a fresh new perspective on what your employees are really looking for within their workplace.

Learning Outcomes:
• Understand why it is so easy for you and those you lead to be dragged down by negatives.
• Evaluate and look at the choices you make and how they ripple out to those around us.
• Realize the power of seeing others through a 90% lens and how it is the only way to build positive culture.