Dean Lindsay

Videos

Topics

Welcome the Rise of PROGRESS LEADERSHIP™: Change Management is DEAD!

To Change Is Human; to Progress, Divine. The business term change management has been around for a good long while. The term relates to “initiating significant change” within an organization’s processes. This change can include anything from altering work culture to embracing diversity to modifying an individual’s work tasks to increasing company morale and loyalty. The problem with the term “change management” is that no one really desires to change or plans to change. We desire and plan to progress.

It takes more than the title of supervisor, manager, or “change agent” to lead people in the direction of progress. Employees and team members (especially millennials) do not want managers to manage their change. They want leaders to lead their progress. Let’s call “initiating significant change” what it truly is (or should be): Progress Leadership™.

In a time of continual transformation, committed leaders should focus on inspiring the progress, not apologizing for the change. Committed leaders don’t just TELL people what to do. Committed leaders include others in the progress as well as the process.

It is reasons that shape, nourish, and sustain the thoughts that create the actions necessary to reach desired results. Moving our focus from change management to PROGRESS Leadership™ creates a shift in power from wielding power over employees to creating power among employees. Committed leaders thus create a work culture in which empowered employees are committed to finding what is truly the next step forward.

In Dean’s presentation, he will share his thoughts on progress and change and discuss the Six Ps Progress that empower caring leaders to Think, Work and LIVE Progress Leadership NOT Change Management. All progress is change but not all change is PROGRESS. It is natural to resist change but we embrace PROGRESS. We do not want managers to manage our change. We want leaders to lead our progress. In a time of continual transformation, committed leaders should focus on inspiring the progress, not apologizing for the change.
Progress Agents don’t just TELL people what to do.
Progress Agents include others in the progress as well as the process.
Progress Agents shape, nourish, and sustain the thoughts that create the actions necessary to reach desired results.
Progress Agents work to positively influence thoughts and feelings as well as oversee actions.

One Happy Customer! Keys to Making and Keeping Happy Customers… One at a Time!!

In tough economic times, Customer service IS the difference between success and failure. This program features Cherishing Customers/CARE Model and ForWORDs and BackWORDs: Words and Phrases that MOVE Business Communication! This program encourages participants to internalize three powerful insights about customers and introduces them to unique and powerful models for inspiring true customer loyalty. Participants receive professional customer service training that helps committed service professionals:

• Create Customer Advocates by genuinely relating to concerns and wildly exceeding expectations
• Enhance awareness of the importance of responding to customers quickly and effectively
• Implement strategies to inspire amazing customer loyalty that lead to positive long-term customer relationships
• Develop an understanding of personal responsibility in responding to customer needs
• Examine the behavior and DESIRES of dissatisfied customers
• Help customers know you are on THEIR side
• Implement better strategies to address customer concerns based on style needs
• Understand the need for “putting on the customer’s shoes”
• View customer feedback (complaints) as the most inexpensive, and useful forms of customer market data

How to Achieve Big PHAT TEAM Goals!! Crafting and Committing to Big PHAT Progress-Based GOALS!!!

Big PHAT Goals is designed for organizations that view their payroll as an investment rather than an expense and are committed to retaining and developing committed self motivated team players. The Big PHAT Goals Program is designed to Align Personal Goals with Organizational Objectives and includes A Progress Agent’s Six Rules for Goal-Crafting found in Dean’s book, How to Achieve Big PHAT Goals!

We must dedicate ourselves to crafting personal and organizational goals that are so attractive, so alluring, so PHAT that we are compelled to continually make choices that move us toward their accomplishment. As a noun, CRAFT can mean an object or machine designed for a journey, like a ship or an airplane.

As a verb, CRAFT can mean to make or manufacture with skill and careful attention to detail. A goal is the aim, the objective, the purpose, the point. Stop setting goals and start CRAFTING goals.BIG PHAT GOALS Empowers Professionals to:

• Strengthen Commitment to their Organization & Organizational Goals
• Partner with Organization to Achieve Personal Goals
• Create Powerful Self-Motivation toward Personal & Organizational Goals
• Discover Power of Affirmations & Visualization
• Increase Team Morale & Work Towards Balanced Life
• Better Service Customers
• Attract New Business and Generate Quality Referrals
• Establish and Cement Internal and External Customer Loyalty

The hardest aspect of goal achievement is not in crafting a goal or even in knowing how to achieve it. The real challenge is staying connected to the passion and understanding of WHY.

“Progress does not demand perfection, only persistence.” – Dean Lindsay

Cracking the Networking CODE – 4 Steps to Priceless Business Relationships

You can’t achieve your best without learning the all-important art of connecting. Dean Lindsay’s rip-roaring CODE Cracking programs, based on his best selling business book Cracking the Networking CODE: 4 Steps to Priceless Relationships, are filled with fresh insights to build meaningful, profitable, win-win relationships for business and life.

“Perhaps the most powerful way to leverage and multiply your talent and ability is by expanding your personal and business network. This book shows you how.” – Brian Tracy Author, Getting Rich Your Own Way

The CODE business networking sales training program can be customized to include:
• The Top Ten Benefits of Networking
• Questions for Defining a Powerful Networking Plan
• The Way Around the “Do Not Call” List
• Examples of Proven Places to Network
• Tips for Running a Successful Trade Show Booth
• Strategies for Opening Face-to-Face Relationships
• Often Overlooked Networking Strategies
• Quick Tips for Delivering Solid First Impressions
• Ideas for Creating a Series of Positive Impressions
• Insight on Business Cards and Note-taking

Be a BAM!! – Keys to Becoming a BUSINESS ATTRACTION MAGNET!!!

All BAM sales training programs are customized to fit the specific challenges of your sales organization.

In these tough economic times, the business of sales is the business of ATTRACTION. We are attracted to products, services, ideas, and people that we TRUST can help us PROGRESS. The days of the “Surefire Closing Statement” and the “Glad-handing Slick Salesman” are long gone. Today it is imperative for Sales Professionals to truly get to know their prospects and help prospects get to know them. Selling is therefore a state of mind more than a series of steps?

• Master the Art of Positive Persuasion and win people over to your side without manipulation or intimidation (even over the phone)
• Prevent objections, reduce price pressure and get the prospect to rule out the competition by learning the key ingredient that drives every sale
• Gain Powerful insight into how people make decisions and how to manage their decision process
• Replace awkwardness with confidence, frustration with self-control
• Develop a sales team skilled at selling to all styles of client behavior
• Position yourself and services with the client’s needs in mind
• Learn multiple methods of making contact with key decision makers and tips to prevent initial contact objections
• Attain the ultimate in credibility with your customers and understand how your product knowledge can hurt you
• Position power-benefit statements into highly negotiable statements of interest.
• Learn the power of ONLY. What sets you, your company, your product and services apart?
• Network all contacts into powerful business relationships, increased revenue and quality referrals

Testimonials

“We recently hired Dean Lindsay for a second time to keynote our annual client conference. He, once again, did an incredible job! Dean was engaging and energetic. He provided meaningful and practical solutions for our attendees to implement immediately. It is a pleasure to work with Dean!”
Haberfeld

“Hey Dean. I was at the Haberfeld conference in Tampa, Florida, and I really enjoyed your speech dealing with customer service. Coming back home to my small town, it makes me realize how important it is to show up everyday with the same attitude to help not only my customers but employees. Thank you and keep up the great work.”
First Community Bank of the Heartland

“As our 2012 Houston Auto Show Sales Rally Kickoff Speaker, Dean Lindsay brought his classic mixture of humor, wit, and overall common sense to deliver an outstanding message of PROGRESS to over 900 Houston area salesmen at the Reliant Center.”
Wyatt Wainwright, President, Houston Automobile Dealers Association

“We recently had the opportunity to have Dean come speak at a Global Service Meeting. We appreciated the fact that Dean took the time to talk us about the event and customize his presentation to focus his vast experience on our goals. The feedback from the attendees was OUTSTANDING! Dean was humorous, energetic, and very relatable – everyone walked out reenergized too!! We would highly recommend Dean for any event and plan to have him back soon.”
Greg Pressly, Vice President of Customer Operations, MetroPCS

“Your message was extremely appropriate to our Sales Leaders during these uncertain financial times. As you are aware, like most major corporations, we are dealing with lots of change both with the economy and organizationally and your message was relevant and on the mark.”
Dave Nostrand, Vice President, Sales – Eastern Region, Marriott International, Inc.

“Dean Lindsay was the perfect choice to keynote the Meineke Dealers Association Convention.  His combination of contagious wit and sales and service insights inspired us to face the challenge of improving our operations, while providing us the template to make it happen.” 
Chris Schmitz, President Meineke Dealers Association

“Dean Lindsay was asked to speak at our sales leadership conference to support our theme of “a new day for new thinking”.  Dean took the quality time up front to understand the deliverables we needed for our specific audience and he delivered as promised.  His style, material and overall delivery and facilitation hit the mark for our group.  Many participants later commented about enjoying the 4 hour session but also benefiting from it by getting new ideas to bring back to their territories to go after additional sales.  I would certainly work with Dean again and recommend others to as well.” 
Larry O’Toole, President,  DORMA Americas

“Dean Lindsay did an excellent job presenting at the UNITS 2011 National Convention. The UNITS’ Team found his sales techniques and strategies extremely useful. Most franchisees have already started implementing many of Dean’s techniques into their daily operations. He kept our franchisees involved by mixing humor with serious business topics. His stories tied in great with his message and impact. It was a job well done.” –
Daniel Jacobsohn, Franchise Operations, UNITS Franchising Group

“Dean Lindsay spoke at the Republic Title of Texas, Inc. sales meeting in August, 2011. I was INSTANTLY impressed with his connection with our sales force of over twenty sales professionals. His energy is infectious and his ideas are fresh and modern! Most importantly however, was Dean’s delivery…the word PROGRESS will never mean the same to me thanks to Dean…and his sense of humor is a delight! Thanks for making our meeting one of the best of the year, Dean!”
Janet Allen, Vice President at Republic Title of Texas, Inc

“We hired Dean Lindsay to speak to our group about great customer service, but he did more…he SHOWED us exceptional service. Dean spent countless hours understanding our business, our customers and our service mantra. He quickly became a part of our team and was able to communicate our vision to employees around the world. Our company hired a keynote speaker but got a life-long business partner and resource for our team!”
David Webster, CEO, Electrical Components International

“On behalf of the ConocoPhillip’s Service Excellence Team and our Leadership Team, I would like to thank you for the outstanding program you presented to our Customer Service groups on October 4, 2010.  The content of your presentation was dynamic and left a strong message – Be Progress!  Our team has received many compliments on our choice of speaker and how the concepts you presented weaved directly into our mission of Customer Service Excellence.”
Liz Clinton, ConocoPhillips, Service Excellence Team, Co-Chairman

“More than a motivational speaker, Dean Lindsay is The DEAN of Sales and Service! Energetic, Funny and Thought Provoking, Dean delivered an outstanding presentation to our elite group of business people. We look forward to inviting Dean back to our next business event!”
Jeff Chernoff, President, Consumers’ Choice Award ®

I speak on behalf of everyone in attendance when I say that you did an excellent job. You are a great speaker and we look forward to building our relationship for future events.”
Dee Decker, Executive Director, Non Profit Management Center of Wichita Falls, Texas

“The key is to keep scoring”. Last year Dean helped our organization step up our game and accomplish things that we never thought possible.  His Progress Challenge was a key concept in our effort to implement a new service program and move into the leadership position of customer service in our industry.  Now in the face of a huge corporate change, we are expected to continue to improve and keep progressing.  Dean once again stepped in and provided us with the message we need to approach the future with the attitude we need to be successful.  He spent the time to understand our current situation and created a presentation that helped our people by relating to what is on their minds right now.  While keeping “Choose Progress” in front of us, we have added “Choose Positive”.  He provided our team with great, real-life tips on how not to let change and the accompanying stress overcome us and bring us down.”
Greg Pellegrino, Manager – Contracts and Customer Service, ConocoPhillips

“Dean’s Cracking the Networking CODE presentation is a “MUST SEE” for anyone in sales. It was educational, humorous, very useful and reinforced many ideas. I was very impressed with Dean as a presenter. He is insightful and brilliant.”
Albert Hamilton, Independent Agent, Aflac – NY

“Dean, I wanted to take a moment to say thank you. I heard you speak in Rochester,NY this January for Aflac-NY. I your book read cover to cover. Using your networking principles has lead to exponential growth in my sales. I opened 4 accounts this week alone from my Networking Group. I give you all the credit for opening my eyes. I AM BEING PROGRESS!” 
Michael Miron, Independent Agent Aflac-NY

“Dean Lindsay is an excellent and interesting presenter. Dean’s CODE program had a great deal of valuable and immediately usable material. I especially liked the Six P’s of Progress and the unique insight on designing your networking strategy.”
Karl Fonda, District Sales, Coordinator, Aflac – NY

“Lindsay is an energizing, motivating and interactive speaker. A must see presentation that delivers the core essence of networking in a positive and proactive manner. Go to the session (and) buy the book!”.
Roger Ewart, Veritas Instrument Rental, Inc.