Simon T. Bailey Is A Breakthrough Strategist, He Equips Companies With The Tools Necessary To Effect Cultural Transformation Resulting In Higher Employee Engagement And Platinum Customer Service Experiences.
Simon T. Bailey uses motivational speeches as one way to help people discover their brilliance. He is also adept at one-on-one success coaching, has authored nine personal and professional development books, has a nationally televised talk show and a viral video with more than 90 million views.
His story starts with one of an attempted suicide at 15 and academic failure as a high school freshmen. He changed high schools and graduated as class president. He had to drop out of Morehouse College in Atlanta because his parents couldn’t afford it but also couldn’t afford to bring him home. He got his degree 10 years later.
Simon was diagnosed with cancer after his 25-year marriage ended. He beat his health issues and remarried. He said he was able to survive by shifting to a brilliance philosophy.
His career went from working for minimum wage at Days Inn to rising through the ranks of the hospitality industry with management roles at Hyatt Hotels and the Orlando Convention & Visitor Bureau. His peak came when he became Sales Director at the Walt Disney Company.
He graduated from Faith Christian University with a Summa Cum Laude master’s degree and was inducted as an honorary member of the University of Central Florida Golden Key Honor Society. He has been awarded three honorary doctorate degrees for his global impact. Recently, Cleary University, founded in 1883 by an Irish immigrant, presented him with a Doctorate of Science in Business Administration.
Simon believes life is full of comebacks and teaches others how to do it exceptionally.
Accelerate Leadership Brilliance
Organizations face many challenges – the economy, demanding markets and stakeholders, competition, and growth. One of the most significant challenges is finding quality employees and developing their talent so they become “assets with facets” focused on being breakthrough contributors to the organization’s success.
- Leader and team members will be inspired to:
- Contribute to the success of clients, partners, and their team by bringing out the best in themselves
- Create their future by becoming self-motivated, productive, and engaged in their work
- Operate in their brilliance and bring out the brilliance in others
Be innovative in their approach to team building and engagement
- Create harmony in their teams and organizational partners, bringing about higher level of performance
Attendees will become empowered to use their own strengths and develop core skills to collaborate with others, contributing to higher levels of productivity and organizational success.
Be the Spark: Five Platinum Service Principles for Creating Customers for Life
If you’re unforgettable, you’ll create a customer for life – and in this service-driven economy, where automation and algorithms have replaced personal interaction, every moment is an opportunity to create a memory in the hearts and lives of your clients and team members.
In this presentation, Simon T. Bailey leverages what he’s learned over 30 years of working for six different companies, including the Disney Institute and The Ritz Carlton Learning Institute, to create memories that matter. Simon leans on evidence-based research to provide tried-and-true methods that work for everyone, no matter the job title.
- See that superior customer service is a connection, not a product
- Become empowered to see customers and team members as guests and create a meaningful, personalized experience
- Learn to anticipate needs and respond immediately, and capturing loyalty through kindness
- Create a culture where everyone matters and people are invited to be their best selves
Relationships are the currency of the future. Simon will help you break through and transform from good service to Platinum Service, creating brand champions who become customers for life.
Brand the Moment: Establish a Culture Where Everyone Matters
How can you establish a culture where everyone feels that he or she matters, their voice is heard, and they play a vital role in the success of the team and the company?
Everything Simon knows, has seen, and has studied comes down to this evidence-based truth: Culture + Connection + Customers = Revenue.
A leader’s objectives will likely always be tied directly or indirectly to revenue, profit, or the bottom line. However, the process for achieving true success always begins with Culture. Culture is created by leaders who foster conditions that are sustainable for growth and through what many would call random acts of kindness that produce emotional and memorable experiences for team members.
Using our SPARK model, Simon T. Bailey shares that these acts should be anything but random. They are intentional moments that collectively become the glue for team loyalty, inclusiveness, and cohesiveness. These acts can be taught and operationalized in any organization. The process enables a leader and an organization to be purposeful about team bonding or delivering honest, candid feedback in a respectful, authentic manner that motivates, supports, and encourages team members to become breakthrough contributors to the organization’s success.
Participants will learn how to:
- Establish a Culture where everyone matters
- Create a deeper Connection with team members
- Spark a relationship with Customers for life
These 3 Cs begin and end with brilliant leaders who brand the moments for employees and customers.
Shift Your Brilliance: Leading Amidst Change and Uncertainty
Business change moves at the speed of light. To keep pace, individuals within an organization must raise the bar on their performance and reset their mindset. The leadership skills of yesterday will not carry the day in today’s continually evolving economy.
As the business climate changes in the midst of gender parity, #MeToo, pay equity, and diversity and inclusion we too must change and embrace what Simon T. Bailey calls the “Vuja de Moment.” This is the opposite of déjà vu and is an invitation to disrupt what is comfortable and convenient to embrace what needs to emerge to remain relevant, innovative, and competitive.
Collaborative problem-solving triumphs over traditional top-down directives. Solution-oriented individuals are forward-looking in their thinking. Forward-looking thinking must permeate throughout the corporate culture. You must shift and embrace new methodologies to survive, compete and thrive through the ever-changing demographic, technological, and regulatory marketplace changes that affect businesses today.
No one is immune to these predictable changes. The traditional winning formulas of yesterday will not hold up to the technological solutions that will continue to automate “traditional” business processes.
Simon T. Bailey will teach you to:
- Stay relevant and ensure your company stays competitive in the marketplace
- Guide even the most tenured employees to reposition themselves and revitalize their role
- Perform a mindset reset to break through the existing paradigm
- Maintain clarity and confidence during transition and uncertainty
- Give participants actionable tools to take ownership and develop the vision needed to be a leader for the future
Brilliant Living: Own Your Future
Sometimes happiness is where you are. Sometimes happiness is elsewhere. Wherever your calling may be, Brilliant Living dares you to pursue your dreams.
Using lessons learned from working with 1,600 organizations over the past 15 years, and Simon’s personal moments of reinvention, Brilliant Living will encourage you to grab the steering wheel of your life and drive into your future.
- Be given a guide to assess the eight traits of being their most brilliant self
- Be nudged to live life on their own terms, make a change, and do something exceptional
- Be instilled with a major morale boost and hope for the future
- Be inspired to build a legacy of excellence through bold, brave action
- Leave with an increased capacity for confidence in their careers and life
The choice is yours: Be average – or dare to be BRILLIANT!
Releasing Leadership Brilliance for Educators
Releasing Leadership Brilliance is all about empowering educators to shake up the outdated systems in today’s educational system. Based on research and 21 case studies conducted with Dr. Marceta Reilly, Ph.D., Simon T. Bailey shares his methodology for transforming educational leadership.
Administrators, faculty, and staff all contribute to creating an optimal learning experience for students and engaging parents and caregivers in the process. Using the forces of flight as a metaphor, Simon will share the four cornerstones of leadership that will break your school’s sound barrier to effective and life-changing education for today’s students.
Every educator must possess the mindset to change themselves first and then change the system they are in, anticipate the future economic drivers of the community, and radically overhaul their approach to engaging teachers, parents, students, and the community at large in a new way.
- Be empowered to create a culture where everyone thrives
- Coached in how to build a professional presence
- Develop collaboration skills
- Shift from a teacher-centric to a student-centric mindset
“I wanted to start off by saying that Simon was one of the most popular speakers we’ve had to date, and I would recommend him to anyone looking for a great speaker to kick off their conference. Our attendees have said he was one of the best they’ve ever seen. I hope you had as pleasant of an experience working with us as we had with you. As I’m preparing to plan the 2016 conference, I have a strange request. Do you (or Simon) work with any other keynote speakers that you might recommend? We would use Simon again if we could (and maybe down the road we can), but I want a speaker that has the potential to be dynamic and wonderful like Simon.”
National Association Of Home Builders
“I wanted to take a moment to express our gratitude for your participation at our Convention. You delivered superbly … as expected. Your engaging keynote session was full of high value tactical content that received extremely glowing marks from Convention participants in our follow up evaluations … not an easy task from an audience of savvy bank executives. Well done. This year’s convention was a huge success – from programming, to networking, to the venue itself – attendee feedback has been tremendously positive across the board. And while one would be hard-pressed not to enjoy a setting like the Ritz-Carlton Amelia Island, our bankers were particularly appreciated the strength of the program this year. Interesting, timely and thought-provoking presentations like yours was an important part of that success. It was a real pleasure working with you. We appreciate your time and support of the banking industry and look forward to working with you in the future.”
Ohio Bankers League
“Simon recently spent the day with our health system leaders, and received some of the best reviews ever in the five years of our organization holding these quarterly sessions. He was dynamic, honest, and we felt his heart. He has the unique ability to reach the core of our humanness to develop us into better leaders and better people. Great takeaway tools, great exercises, great session. Do not miss the opportunity to learn from Simon T. Bailey!”
Holzer Health System
“Simon Bailey is the BEST keynote speaker we’ve ever had! He was the highlight of the convention and our franchisees loved him. His presentation was incredibly customized to Goddard. We love the fact that he took the time to visit an additional school the week before the event. In addition, Simon attended other presentations and seamlessly wrapped key takeaways from those sessions into his own presentation – that was fantastic and much appreciated. On site, he was super easy to work with and really put our mind at ease. I would highly recommend Simon Bailey for any franchise event and there wasn’t a single thing I’d change about his presentation or our experience of working with him.”
Goddard Systems, Inc.