Michel Is An Entrepreneur, Advisor, And International Keynote Speaker Who Leverages Customer, Employee Engagement And Company Culture Strategies To Grow Businesses.
Michel Falcon has a blueprint for successful startups and actionable strategies that will get a company where it wants to be.
He started off humbly as the son of immigrant parents but all those challenges helped him to build a business 25 years later.
Michel started as a call center agent in 2007 in Vancouver, Canada. He learned about leadership and company culture and was promoted five times in five years. He and business partners started a hospitality company in 2016 in Toronto and the company grew to $15 million in profitable revenue and 150 employees in two years. They were profiled in Food & Wine magazine because of the company culture strategies and employee experience.
He authored a best-selling book in 2018 called People-First Culture: Build a Lasting Business by Shifting Your Focus From Profits to People.
Michel can address building a people-first culture within cultures with strategies that go beyond theories.
Customer Experience And Customer Service
Leadership And Building High-performing Teams
Employee Engagement, Company Culture And Career Development
Millennial Customers + Employees In The Marketplace And Workplace
Marketing & Sales And Their Relationship With Customer Experience And Employee Engagement
Here is a short list of titles from past customer experience speaker engagements:
A Customer Obsession: How to Create an Experience Your Customers Have Never Seen Before
Next Generation CX: Customer Experience Strategies for 2020 and Beyond
How to Grow Customer Experience Leaders at Your Company
Be an Employee Magnet: Attract, Retain and Grow the World’s Greatest Team
Sales and Marketing Purity: How Customer Experience Tells the Most Authentic Stories to Sell More
Authentic Leadership: How Proven Leaders Build High-Performing and Loyal Teams
“During his keynote, Michel introduced us to what he refers to as “creating micro customer experiences.” The concept of micro experiences became a part of the theme of our meeting after Michel’s engagement. Michel’s keynote was well received by our team and I look forward to learning more of his concepts.”