Robert Spector can take what he’s learned from one of America’s most prominent companies and show leaders how to apply it to their companies. His 30 years of research into the Nordstrom company led to a series of books under the umbrella title of The Nordstrom Way.
His latest version, The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture, earned the place of Top Business Book of the Year by Forbes magazine.
He also features small, independent retailers in his book The Mom & Pop Store.
Robert also has research into Amazon since it launched in 1995. His international bestseller Amazon.com: Get Big Fast was published in 2000. It’s a case study on how the company evolved and survived.
Robert also provides presentations to small groups to key executives that allows for a discussion. His breakout sessions and interactive brainstorming workshops engage employees to collaborate and communicate. They are designed to build a foundation of respect, trust, innovation, and teamwork that supports both customers and employees.