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Mike Mack: A Dynamic Speaker and Expert in the Industry

Mike Mack

Create Remarkable Customer Service to Impact the Bottom-line of Your Business!  Relationships for Keeps – How to Build Powerful Relationships!

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Mike Mack shares his passion in the area of Customer Service and Sales improvement.  He will motivate and inspire your audience to take action with highly engaging and tailored presentations that will connect with all participants, in any industry.

Mack is an Amazon bestselling author of REMARKABLE SERVICE – “How to Keep Your Doors Open” and RELATIONSHIPS FOR KEEPS” – “How to Build Powerful Relationships in Business and in Life”.

How to Build Powerful Relationships in Business and in Life is a story of a fictional character named Joe Lanz, who is a likeable and coachable guy who dreams of owning his own business. He desperately wants to break free from the world of corporate bureaucracy. Along the way, he faces many personal and professional struggles. During his journey, Joe meets a man, Vic Lawrence, who is 30 years older than Joe, and over the years, they develop a relationship for keeps.

How to Keep Your Doors Open is a book packed with unforgettable Customer Service stories. Some are truly Remarkable in a great way and some are so bad that we will remark about the story and the businesses involved for a very long time. I offer my sincere thanks to all of the amazing people who took the time to contribute their Remarkable stories to this book. From India, New York, San Francisco, Las Vegas, Halifax, Toronto, Edmonton, Vancouver, Germany, and more.

The benefits for all participants with Mike’s programs are:

  • Gain a true understanding of what Remarkable Customer Service should look like in your business.
  • Find out what your Moments of Truth are in your business, from the customers point of view.
  • Hospitality is not just for restaurants or hotels!
  • Discover ways to assess your current customer service standards within their business and find opportunities to change behaviours and habits that can improve those service standards.
  • Do you make the CUSTOMERS problem YOUR problem?
  • Identify barriers and implement solutions with your service standards that include: Friendliness, Responsiveness, Speed, Competence, Value and Reliability.
  • Turn soft skills into hard assets from a Customer Service perspective.
  • Mike holds an MBA from Athabasca University and obtained his Distinguished Toastmasters Designation..DTM (The Distinguished
  • Toastmaster award is the highest Toastmasters International bestows. The DTM recognizes a superior level of achievement in both communication and leadership.) He is a National TEC Canada Speaker.

Mike Mack supports businesses with the improvement of: Customer Service; Sales Performance; Team Building; Leadership Development.

Speaker topics: Customer Service, Sales and Business Development Strategies, Business Relationships, Business Growth, Leadership and Teamwork/Teambuilding.

Mike Mack is available to hire for virtual presentations, contact us to book.

 

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Videos

Remarkable Service – “How To Keep Your Doors Open”
Format: Keynote or 3-hour workshop

This program is perfect for:

  • Senior Management and Business Owners.
  • Managers that want to improve Customer Service.
  • All front-line teams who need to improve their service levels and soft-skills.

The audience will leave with:

  • A strong understanding of how Remarkable Service will keep customers coming back.
  • Discover ways to assess their current customer service standards within their business and find opportunities to change behaviours and habits that can improve those service standards.
  • Identify barriers with your service standards that include: (Friendliness, Responsiveness, Speed, Competence, Value and Reliability).
  • Creating your Moments of Truth for every customer. (What do they see when they come in contact with your organization)?
  • Identify the Top 5 little things that their business currently does that customers love and brainstorm a comprehensive list of “little things” that they can do to enhance the customer service experience.
  • Learning where communication can break down in their business that can cause customer concerns/complaints.
  • Understanding that your business needs to be in the Hospitality business. (It’s not just for hotels and restaurants)
  • Ultimately, participants will create a plan so that their business is the “Business that Everyone is Talking About”, in a positive and complimentary manner.
  • A high-level roadmap for their employees to follow with actionable items that can be implemented right away by the entire team.

This is one of Mike’s signature presentation that he has delivered many times to hundreds of participants, and it has been extremely well received.

Effective Business Development In Today’s Economy
Format: Keynote or 3-hour workshop

This program is perfect for:

  • Business Owners, entrepreneurs
  • Senior Managers
  • Sales Teams and their leaders

The audience will leave with:

  • A deeper understanding of what is required to build relationships for keeps in business and in life.
  • More confidence in how to best leverage their relationship building style.
  • The ability to create long-term and meaningful relationships by earning LRT. (Like-Respect-Trust)
  • Tools to ensure that more relationships are created that lead to more sales and customers.
  • Tips and techniques on effective networking behaviors that really work

“How To Build Powerful Relationships In Business And In Life”
Format: Keynote or 3-hour workshop

This program is perfect for:

  • Senior Management and Business Owners.
  • Sales Managers wanting to boost sales performance.
  • Teams that want to improve their front-line sales success.

The audience will leave with:

  • Techniques for prospecting and qualifying clients
    Identify how to develop a pipeline of profitable clients
  • Determine how to plan for sales opportunities
  • Identify techniques for making contact with prospects
  • How to build COI’s (Centres of Influence)
  • Identify strategies you will implement for prospecting and territory management.
  • How to build meaningful relationships in-person or through social media tools, such as LinkedIn
  • Find out what LRT really means (Like-Respect-Trust) and how to apply it in sales.
  • Learn how to be more effective with networking and establishing rapport.

This is a must attend for any business looking to grow sales in a good economy or more challenging economy.

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Testimonials

“In the time Mike has spent with our organization, I have witnessed a positive transformation in our team. Through Mike’s use of strategic planning and reporting initiatives, they have made our team more accountable for their activities and has significantly increased their productivity. As a direct result, we have experienced a noticeable increase in sales performance. Mike has been a real asset to our company. They show excellent leadership skills and are a remarkable motivator. They have a knack for conducting effective workshop seminars by incorporating personal experiences and encouraging involvement. I have confidence in their suggestions and value their advice when making vital business decisions.”
RBW Group of Companies

“I want to thank Mike’s team for their methodology and relationship skills. The delivery to our Living Sounds team has been phenomenal. With Mike’s ongoing commitment, we have seen a marked improvement in conversion rates, increased closures and personal staff development.”
Living Sounds Hearing Centre Ltd.

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