In-demand keynote speaker Terry O’Reilly focuses on marketing issues companies face and that includes customer service and how that equates to profit. He has smart strategies that put companies ahead of competition.
Terry was an award-winning copywriter for Toronto advertising agencies Campbell-Ewald, Doyle Dane Bernbach and Chiat/Day. He created campaigns for many of the top brands in the country, including Labatt, Molson, Pepsi USA, Goodyear Tires, Tim Hortons, Volkswagen, Nissan and the Hudson’s Bay Company.
Terry has also won a few hundred national and international awards for his writing and directing, and has worked with such notable actors as Alec Baldwin, Ellen DeGeneres, Kiefer Sutherland, Bob Newhart, Martin Short and Drew Carey.
A very passionate and humourous presenter, talks about the power of big ideas, and how those ideas can change perceptions and behavior. His themes are applicable to any sector, as he focuses on the thinking behind effective campaigns, out-of-the-box strategic insights, how to create a powerful identity, why brands matter, and how to cut through the data smog with ideas that are impossible to ignore.
Terry is a firm believer in the use of emotion in advertising, and that you don’t need a big budget to be successful. He deconstructs the marketing business, and carefully explains the craft and nuances of advertising. His presentations are media rich, showing examples from around the world that delight, entertain and teach valuable lessons that audience members can apply to their business as soon as they leave the room.
He has co-written a best-selling book called The Age of Persuasion: How Marketing Ate Our Culture, published in Canada by Knopf, and in the U.S. by Counterpoint Press in Berkeley. He has written a new book titled This I Know: Marketing Lessons From Under The Influence.
This presentation explains why creating and protecting a brand is so vitally important, whether your company (or organization) is big or small.
One of the most critical aspects of marketing is to differentiate your product – even when the category is filled with smart competitors. This talk helps your audience understand what a brand is, the enormous benefits branding can deliver, and how to carefully create a unique identity. This talk includes:
- How branding can differentiate your product from all competitors.
- How a unique brand is comprised of your philosophy, your reputation, your history and your promise.
- How a brand recruits your customer’s heart.
- Why brands attract attention.
- How branding can re-position a company to a younger, or completely new audience.
- How branding can create reservoirs of goodwill a company can draw on in difficult times.
- Why branding can help instill confidence in consumers for new product launches.
- How a strong brand can guide the wavering hand of customers in your direction during lean times.
- Why smart branding can create intense customer loyalty.
This talk includes powerful examples of smart branding in a media-rich presentation that demonstrates each point with some of the best branding from around the world.
“Don’t Outspend Them, Outsmart Them”
Budget should never get in the way of great marketing.
In a world where most advertisers don’t have huge budgets to trounce the competition, where small advertisers are up against deeper pockets, and where not–for–profit communicators struggle to make an impact, there is a way to gain remarkable returns.
This presentation explains how to outsmart the competition, not outspend them. All it takes is a different mindset and a different kind of creativity. This talk includes:
- How to see the world through fresh eyes, and recognize the opportunities others miss.
- How some of the smartest ideas cost the least amount of money.
- How inexpensive ideas can make the biggest impact on customers.
- Why affordable ideas can attract a lot of press.
- How small budgets can inspire great creativity.
- How small companies and not-for-profits can attract as much attention as bigger companies.
- How humour, drama and surprise can make up for a small budget.
This presentation is media-rich and demonstrates amazing ideas from around the world from organizations that chose to spend creativity, not dollars.
“The Power of Customer Service”
Customer Service = Profit.
So many companies either don’t understand this rule, or need help implementing it. Great companies know it’s not enough to have customers leave satisfied – the key is to have them leave happy. That is a step beyond service. Superb customer service creates intense customer loyalty and fuels referrals. This talk helps companies or organizations to:
- Create emotional connections with customers.
- Understand that people remember people – not products.
- Review all the customer touch-points in your company.
- Look for hidden opportunities to deliver memorable customer service.
- Understand how to position customer service as a competitive advantage.
- Harvest customer service stories.
- Understand how to advertise and promote those customer service stories.
- Understand why Customer Service is marketing.
This presentation includes inspiring stories from around the world, and examples of incredible and unexpected customer service ideas that your audience can implement immediately.
“The Power of Emotion in Marketing”
This presentation explains why your customers have to feel your message, not just understand it.
If you want to truly connect with your customers – and potential customers – you must employ Emotion in your marketing. Most communication is just flat information – aimed solely at the head. Yet we make 80% of our decisions with our heart.
This talk helps your audience understand the difference between typical information-based marketing versus the powerful impact of emotionally-charged messages. This presentation includes:
- The reasons why most customers ignore straight information – even when it’s vitally important to them.
- Where to look to uncover an Emotional insight.
- How to use that insight to market to your greatest area of opportunity.
- How to aim for the heart, not the head.
- Why Emotion creates intense customer loyalty.
- How to avoid the one pitfall of Emotional marketing.
- Why Emotion trumps all other communication tools.
The talk also shows remarkable examples from around the world where advertisers and not-for-profit organizations have used Emotion to achieve outstanding results.
“The Power Of Storytelling”
The company with the best story wins.
This presentation is about the power of Storytelling. The smartest, most effective marketers in the world use storytelling to persuade. We are all hard-wired to love stories, and every product and service has a compelling story to tell. This talk helps your audience understand how to build stories and gives them the tools to start using storytelling in their own businesses. This presentation includes:
- How storytelling can add immediate value to your product/service.
- How to harvest stories from your company/organization and your customers.
- How storytelling can communicate intangible qualities like trust, confidence and security.
- How stories can launch new products and maintain mature brands.
- How storytelling creates intense customer loyalty.
- Why the best storytellers are the best listeners.
- Why storytelling is one of the most cost-effective strategies in marketing.
This presentation also includes powerful examples of Canadian and international marketing campaigns that used storytelling in surprising and enormously effective ways.
“Changing the Conversation”
Changing a negative perception is one of the most challenging tasks you can assign to marketing.
Maybe the public thinks your product is old and outdated. Maybe your brand has such a troubled history that you can’t attract new business. Maybe your service is perceived to deliver an undesirable benefit, when in reality, it delivers a highly appealing one. Maybe the tourism to your province or city is dropping because of a negative perception, or maybe rumours or myths are turning potential customers off.
The advertising industry has been changing perceptions and behaviour successfully for decades. Your audience will learn how to re-frame their thinking with insights and tools they can apply directly to their business by learning:
- How to assess the problem and isolate the obstacle.
- How to use research to discover a leverage point.
- How to harness Emotion & Empathy to persuade.
- How to identify your greatest area of opportunity.
- How to use your leverage point to change a perception.
- How to change the conversation both externally and internally.
This presentation contains powerful examples from a variety of companies and organizations that have tackled what seemed like insurmountable problems, and turned them around just by changing the conversation.
“Jump The Fence: The Power of Counterintuitive Thinking”
Most marketers think within the confines of their category. But that is an artificial boundary.
When out-of-the-box thinking is applied to strategies, marketing problems can be solved, obstacles can be blasted out of the way, and revenues can dramatically improve. All you have to do is ”jump the fence.”
This talk gives the audience inspiring lessons in counterintuitive thinking, and includes:
- How to re-define your category and identify artificial borders.
- Why it is critical to go against conventional wisdom.
- How to look to other advertising categories for inspiration.
- How to look at a marketing problem with absolute fresh eyes.
- How and where to look for powerful strategic insights.
- Why counterintuitive thinking requires superb execution.
- How counterintuitive thinking can overcome difficult market conditions and competitors with deeper pockets.
This presentation is full of utterly remarkable stories of how organizations used intuitive thinking to achieve outstanding results. All they did was ‘jump the fence’ in their thinking.
“Terry spoke at the evening banquet of the GrowCanada conference and he was fantastic. Delegates received a copy of his book, and at the end of the night delegates not only made sure they took the book home with them, but they also wanted to get it signed for a chance to talk to Terry. His ability to infuse humour into a powerful message and really tap into how to tell our story was extremely well-received.”
“Just a short note to say how much of a pleasure it was to have you as a guest speaker at our conference last week. It truly was a perfect message both professionally scripted and beautifully directed. You knocked it out of the park.”
BMO Nesbitt Burns
“Terry absolutely captivated the audience with his wit, wisdom and charm. He has inspired a whole community to put more emotion in their marketing. His message has an impact that is lasting. Since the day Terry came into our collective lives,his legacy to our community is such that “what would Terry do?” is oft repeated.”
Parry Sound Chamber of Commerce
“Terry delivered an engaging, thoughtful and instructive address to our Summit stakeholders. He clarified the importance of storytelling and demonstrated that meaningful connections are rooted in making your message personal. Terry’s storytelling was inspiring and contagious. He entertained and moved us while demonstrating the powerful effect of “story”. Also, Terry was very generous with his time, making sure all who wanted to greet him or be photographed with him were not disappointed.”
Canadian Agricultural Human Resource Council
BMO Nesbitt Burns
The Insurance Bureau of Canada
The Law Studio
Association of Municipalities of Ontario
Association of Fundraising Professionals
NRC (National Research Council)
Grano Speakers Series (Creative City Dinner for Mayor´s Office)
The Tourism Association of Canada
Nova Scotia Tourism
Travel Industry Association of Yukon
The Kansas City Ad Club
Government of Canada
Government of Ontario
Rotman School of Business
Canadian Constortium Network (ISP)