Speakers : page - 19

“Robert held the audience in the palm of his hand as he guided us through the value of truly outstanding client service!  He demonstrated how the principles of the Nordstrum culture can be applied to other industries."
Language Line Solutions

"Your Presentation on Nordstrum and how to install the Nine Principles of Customer Service into our organization drew a tremendous response from the conference attendees.  The brainstorming session was clearly empowering for the managers, many of whom commented about their eagerness to share the outcomes with their teams."
Charles Schwab

"Robyn, you presented recently at an ExxonMobil GREF conference in the Woodlands Conference centre. I was the somewhat star-struck Brit that came up to you afterwards to ask about Project Athena. I was very impressed by your story, your enthusiasm and the way you had channelled your experiences into such an effective team building message. When I got home I bought your book and finished reading it last night. It had two immediate impacts on me; it made the talk that you gave come flooding back into my consciousness (which was great); but it also give me inspiration on how to run a workshop I have with my team coming up soon. They are going through a tough time (not like your tough times, but in the context of our work they have too much to do, with too little time, and they are not sure how to start). Anyway, I just wanted to say thanks. Thanks for the pleasure of listening to you, thanks for finding out that I am a "We" thinker (I didn't know that), and thanks for how I know the workshop is going to go."ExxonMobil

"We were extremely pleased with Ron. The pure entertainment of the Tim's story, plus his own style, his common sense approach to marketing, and the fact that he tailored his remarks to us was the perfect kick off to the day."Alberta Food Processors Association