Speakers : page - 8

"Your presentation was the highest rated at our 3-day conference. After the first 5 minutes, I knew we had a winner on our hands. Your presentation style was absolutely dynamic; your content exceptional, your material was personalized to our company and your message was truly motivational. I look forward to working with you again next year."Shoppers Drug Mart

"Doug is charismatic and knows how to keep the audience's attention. His perspective comes not only from experience but a deep understanding on how to put a positive spin on customer service. Put into practice, this approach truly motivates staff to implement these methods that have such a great impact and lasting impression on the client. He provides you with concrete ways to incorporate this into your everyday. Leaving this session, I felt revitalized and inspired to go and reinvent myself!"Great West Life Assurance- Eastern Canada

"...inspirational, humurous and enlightening."Federal Bureau of Investigation

"Throughout the years of working together on various projects, you have consistently brought passion and insight to the table. Your day-long workshop with our staff was an inspiration and helped build our team into a cohesive group of professionals: your contributions to our articles and papers on engagement were invaluable in helping to forge ACFOs reputation as informed stakeholders."Milt Isaacs, CMA President and Chair of the Board ACFO (www.acfo-acaf.com)