Seventh-generation entrepreneur Jay Baer is a foremost expert on marketing, customer experience and customer service. He is the founder of five multi-million dollar companies when digital marketing was still new.
Jay started out as a direct mail specialist for a U.S. senator but got involved in internet opportunities shortly afterward.
He founded Convince & Convert, a successful digital strategy advisory firm and then opportunities opened for keynote speaking. He is now a sought-after speaker with six best-selling books, Jay customizes his keynotes and includes practical, applicable advice.
Jay has done more than 1,000 presentations and is an inductee in the Professional Speaking Hall of Fame.
He co-created the Social Pros podcast, which was named best marketing podcast in the world twice. He also advises and invests in many small businesses.
Jay grew up in Arizona and is also considered one of the world’s top tequila influencers.
Turn Your Customers into Volunteer Marketers
Customer experience is how you make your customers feel. Great customer experience occurs when you exceed customer expectations. And when you do so, customers are COMPELLED to talk about you.
In this fast-paced, timely, dynamic presentation Jay teaches his customer experience excellence framework, showcasing how any business can turn customers into advocates.
With hilarious and poignant storytelling, Jay teaches attendees the three primary ways to use customer experience to trigger word-of-mouth, illustrates mistakes to avoid, and inspires audiences to put new strategies into practice immediately.
Hug Your Haters
How to Embrace Complaints and Keep Your Customers
Haters aren’t your problem … ignoring them is.
If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity.
In this eye-opening presentation, Jay reveals brand-new, proprietary research into The Science of Complaints – why and where your customers complain, and how to turn customer service into a marketing advantage.
Why Smart Marketing is About Help not Hype
If you’re wondering how to make your company seem more exciting, you’re asking the wrong question.
You’re not competing for attention only against other similar products. You’re competing against your customers’ friends and family and viral videos and cute puppies.
To win attention today, you must ask a different question… “How can I help?”
Youtility will cause you to rethink everything you thought you knew about marketing. Filled with relevant examples, you’ll see why the Youtility system now powers the marketing programs of hundreds of major companies.
“The minute Jay (literally) ran up on stage to inspire over 700 property managers, the energy level in the room reached phenomenal heights. His style—a perfect balance of humorous examples and educational insights—kept people engaged until the very end. It was informative, actionable, and personal—and incredibly valuable to our customers.”
“ Jay’s on-stage delivery and customization for our audience was the most impressive speaker experience I have ever had.”
Professional Convention Management Association
“Jay was the host for three days at our global IBM conference (thousands in attendance) and he was fantastic. He was very well prepared and turned a good event into an excellent event.”
Global Marketing, IBM
“Not only does Jay Baer command extraordinary knowledge and expertise on social media and deep understanding about the implications for PR and marketing across multiple industries, but his ability to capture an audience’s attention and imagination for an entire day is unique.”
Association of Management Consulting Firms
“Jay recently spoke to 3000 ExactTarget employees and literally stole the show. His knowledge, entertaining delivery style and quick wit made for an unforgettable session. Jay’s speaking scores were the highest across all speakers – including me! Hire him – you won’t be disappointed!”
“Jay’s talk was the highlight of the day at our Olympic Public Relations Association workshop. The delivery was interesting and engaging and the content was fresh and relevant. His customization of the presentation to include specific notes and examples on some of the organizations in the room made it even better.”
U.S. Olympic Committee
“Jay put the social media phenomena in just the right perspective. Easy to understand, clear action items, and realistic expectations about what is involved in social media integration. Best speaker I’ve heard on this topic!”
Wyoming Office of Tourism