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"What a huge success – 107 participants! Your comics were just great, the content was so appropriate and relatable!"
Delmanor

"On behalf of the ConocoPhillip's Service Excellence Team and our Leadership Team, I would like to thank you for the outstanding program you presented to our Customer Service groups on October 4, 2010. The content of your presentation was dynamic and left a strong message - Be Progress! Our team has received many compliments on our choice of speaker and how the concepts you presented weaved directly into our mission of Customer Service Excellence."Liz Clinton, ConocoPhillips, Service Excellence Team, Co-Chairman

"The key is to keep scoring". Last year Dean helped our organization step up our game and accomplish things that we never thought possible. His Progress Challenge was a key concept in our effort to implement a new service program and move into the leadership position of customer service in our industry. Now in the face of a huge corporate change, we are expected to continue to improve and keep progressing. Dean once again stepped in and provided us with the message we need to approach the future with the attitude we need to be successful. He spent the time to understand our current situation and created a presentation that helped our people by relating to what is on their minds right now. While keeping "Choose Progress" in front of us, we have added "Choose Positive". He provided our team with great, real-life tips on how not to let change and the accompanying stress overcome us and bring us down."Greg Pellegrino, Manager - Contracts and Customer Service, ConocoPhillips

"Lindsay is an energizing, motivating and interactive speaker. A must see presentation that delivers the core essence of networking in a positive and proactive manner. Go to the session (and) buy the book!".Roger Ewart, Veritas Instrument Rental, Inc.