Customer Service Speakers

"Chris personifies great customer service. All aspects of his product from pre-work to final presentation, embrace the customer. He made us feel like he knew us inside and out." Kim Nielsen , TD Bank

"We recently had the opportunity to have Dean come speak at a Global Service Meeting. We appreciated the fact that Dean took the time to talk us about the event and customize his presentation to focus his vast experience on our goals. The feedback from the attendees was OUTSTANDING! Dean was humorous, energetic, and very relatable - everyone walked out reenergized too!! We would highly recommend Dean for any event and plan to have him back soon."Greg Pressly, Vice President of Customer Operations, MetroPCS

I speak on behalf of everyone in attendance when I say that you did an excellent job. You are a great speaker and we look forward to building our relationship for future events."Dee Decker, Executive Director, Non Profit Management Center of Wichita Falls, Texas

"The key is to keep scoring". Last year Dean helped our organization step up our game and accomplish things that we never thought possible. His Progress Challenge was a key concept in our effort to implement a new service program and move into the leadership position of customer service in our industry. Now in the face of a huge corporate change, we are expected to continue to improve and keep progressing. Dean once again stepped in and provided us with the message we need to approach the future with the attitude we need to be successful. He spent the time to understand our current situation and created a presentation that helped our people by relating to what is on their minds right now. While keeping "Choose Progress" in front of us, we have added "Choose Positive". He provided our team with great, real-life tips on how not to let change and the accompanying stress overcome us and bring us down."Greg Pellegrino, Manager - Contracts and Customer Service, ConocoPhillips